Frequently Asked Questions

First Registrars & Investor Services Limited, No. 2, Abebe Village Road, Iganmu, Lagos, P. M. B. 12692, Marina, Lagos. Tel: 234-1-2799880, 2701078, 2701079 Fax: 234-1-2701071, 2701072 E-mail:- info@firstregistrarsnigeria.com

First Registrars & Investor Services Limited, First Bank of Nigeria Limited Building, Plot 451, Jos Street, Opp. Sharon Ultimate Hotel, Area 3, Garki, Abuja.. Tel: +234-8023154938

First Registrars & Investor Services Limited, First Bank of Nigeria Limited Building (Main Branch), 2nd Floor, 22/24 Aba Road Port-Harcourt, Rivers State Tel: 2348055656430

First Registrars & Investor Services Limited, First Bank of Nigeria Limited Building (Main Branch), 2nd Floor, 22/24 Aba Road Port-Harcourt, Rivers State Tel: 2348055656430

If verified okay, stocks would reflect in 48hrs

Please provide the following: 1) A letter from your Firm in respect of the change of name 2) CSCS letter confirming the new name and member code 3) Signature mandate of the signatories 4) Introduction letter of the accredited representatives

Kindly provide us the evidence of purchase and acknowledged docket from the receiving Agent that you submitted your form

Kindly provide us with the evidence of purchase and acknowledged docket from the receiving Agent that submitted your form.

Simply contact us via email info@firstregistrarsnigeria.com indicating your interest. Afterward, a Service Level Agreement (SLA) will be signed

we deploy our verification portal to our clients for the address verification services or verification excel template.

Name of customer, address, Landmark, type of building, identifier, verification status and date.

Landmark is using a prominent or well known object in a perticular Landscape e.g. Hospital, Police Station, School, Church, Palace, Institutions e.t.c

The essence of KYC / Address Verification is to obtain a satisfactory evidence that a person of that name lives at the address given and that the applicant or customer is that person. Incase of Company, the organization must have identifiable owners and that its representative can be located at the address provided.

We usually report address has failed where such is the case and successful where the investigation is positive.

YES (if the verification is failed as claimed)

NO. Such incomplete address request should be returned as the customer should not in any case be aware of the visitation for a valid report.

Addresses are expected to be verified within a minimum period of 24 to 48 hours after receipt of request.

Submission of Hard copies of address verification reports must be done within one week or maximum of 10 working days.

Simply contact your Fund Managers

The options available are as follows: Subscribers are allowed to claim their interest on (i) quaterly or Monthly basis (ii) or re-investment on a quarterly basis in order to increase holdings

The options available are as follows: (a) Complete an e-dividend mandate form and submit same to your banker who will upload same to us via the e-DMMS for processing after reconfirmation (b) authorise your stockbrokers to drop the completed form in any of our offices (c) Upload the form in PDF and send as an attachment to our info@firstregistrarsnigeria.com (d) Fund holders can visit any of our offices to do the same

As a Bondholder, kindly send your bank mandate to us especially through the trustees to the bonds for crediting into your bank account

You are to provide us with thefollowing documents: Application Letter for change of name, Original copy of Sworn affidavit to the change of name, photocopy of marriage certificate and original for sighting, Original Banker's Confirmation of signature without disclaimer clause on it and the account should not be less than six months of opening and lastly valid means of identification in the name.

Kindly provide following documents: An Application Letter for Correction/Amendment of name, Documents in the old name (e.g Birth or School Certificate or any document above 5years) Sworn Affidavit, Original Banker's Confirmation of signature without disclaimer clause on it and the account should not be less than six months of opening and lastly, Valid means of identification in the new name.

Three photocopies of Letters of Administration/Probate and original for sighting, Three photocopies of death certificate and original for sighting, Original banker's confirmation of the Administrators signature in the Estate name, please note that disclaimer clause on banker's confirmation is not acceptable, Completed Request letter ( this will be given to you in our office), payment of the specified sum for confirmation of Letter of Administration /Probate, Original share Cerificate for endorsement if there is any, Photocopy of of Gazette/Newspaper Publication, Valid means of Identification of the Administrators and lastly, physical presence of the administrators.

Photocopy of Certificate of Incorporation and original for sighting, Covering Letter signed by two authorised officers and any other relevant documents

You will stockbroker will provide a request Letter from the shareholder for ouststanding units of shares, the Stockbroker's covering Letter to this effect, Verification of both shareholder's request letter and stockbroker's cover letter , Reconciliation of shareholder's share account and lastly issuance of dematerialization form to the shareholder.

A. Simply make a Request for Proposal (RFP) from us (First Registrars). B. Send us an Appointment letter once satisfied with our proposal C. Inform your current/existing Registrar of the Board's decision to change its Registrar. D. Arrange a meeting with current/existing Registrar for take-over modalities. E. Pay existing Registrar its Disengagement Fee F. Inform the Regulatory Authorities (NSE, SEC, CAC). G. Announce Company's change of Registrar in the Dailies. H. Perfect and Sign Service Level Agreement (SLA) with First Registrars. I. The Register of Members is transfered from existing to First Registrars. J. We then set up the register on our systems and K. We commence operations, take enquiries and update register database regularly.

i. Appoint us formally as Registrar to the Company ii. Provide us with record of the names of your shareholders iii. Provide us with application forms completed by the individual investors (if unavailable, we will provide you with Shareholders’ Identification Forms for completion by the existing investors) iv. Thereafter, the completed forms should be returned to us for processing and Register Set Up v. Pay applicable fees, and we will: vi. Set up your register on our database vii. Commence operations, take enquiries and update register database regularly

i. Write us a formal Letter of Appointment as Registrar to the Offer and we will: ii. Attend All Parties’ Meetings in respect of the Offer iii. Distribute the Offer documents iv. Receive Returns ( Commitment forms) from Receiving Agents v. Collate commitment forms from Returning Agents vi. Call-over commitment forms against payments covering the returns from Receiving Agents vii. Capture and process received commitment forms viii. Process necessary Offer Reports for preparing Basis Of Allotment (BOA) by the Lead Issuing House ix. Allot on SEC's approved Basis of Allotment (BOA) x. Credit investors’ CSCS/FMDQ accounts, as the case may be xi. Dispatch statements of unitholdings to investors xii. Create the Registers of Bond/Unit/Shareholders for the Company xiii. Maintain the Register of Bond/Unit/Shareholders xiv. Update the register of Bond/Unit/Shareholders regularly xv. Pay coupon/dividend/interest to Bond/Unit/Shareholders of the Company

Yes, we have a Do-It-Yourself product that allows you to track and monitor your stockholdings from any part of the worl. Simply activate our Online-Access or Download our Mobile App to learn more. Lternatively, you can visit any of our offices or engage us online via our livechat platform for a slef service to know your holdings.

Yes you can, please visit any of our offices for further investigations.

Kindly visit any of our offices, provide your full names and an evidence of purchase to us, the issue will be reconciled and you will be advised on the next steps.

Yes, but we need to do a proper reconciliation to confirm that you are the actual owner of those accounts, you will have to provide the details of the various accounts to be merged into one.

Kindly visit the Nigerian Stock Exchange website www.nse.com.ng to see the list of accredited Stockbrokers or contact them at Nigerian Stock Exchange House, No 2/4 Custom Street, Lagos Island, Lagos

Simply complete the e-Divdend form and submit at any branch of your bank or to any of our offices. You can also submit at our office for subsequent upload into the EDMMS Portals. Once it is approved by the bank, your outstanding dividends will be processed and paid within 24/72 hours. Alternatively, you can obtain the FirstDividend Prepaid Card which allows shareholders to claim their dividends without necessarily having a bank account. It was designed to help in the reduction of unclaimed dividends. There is a limit to the amount of fund balance that can be available or loaded on the card, a maximum of N250,000.00 only.

Yes, you may need to register with an accredited stockbroker and then complete the e-Dividend form with a letter of authority and a valid means of identification for dividends to be paid through the Stockbroker.

FirstDividend Prepaid Card allows shareholders to claim their dividends without necessarily having a bank account. It was designed to help in the reduction of unclaimed dividends. There is a limit to the amount of fund balance that can be available or loaded on the card, a maximum of N250,000.00 only.

Simply visit any of our office to obtain the FirstDividend Card activation form or visit www.firstregistrarsnigeria.com to download the activation form. Duly completed form should be returned to us with all the required supporting documents

Hello, Kindly subscribe to one of our value added service - Online Access. Online Access is an internet window that guarantees you easy and unlimited access to your share accounts all day long, anytime and anywhere. The service comes at a yearly cost of N1,000 only.

FirstDividend Prepaid Card allows shareholders to claim their dividends without necessarily having a bank account. It was designed to help in the reduction of unclaimed dividends. There is a limit to the amount of fund balance that can be available or loaded on the card, a maximum of N250,000.00 only.

Simply visit any of our office to obtain the FirstDividend Card activation form or visit www.firstregistrarsnigeria.com to download the activation form. Duly completed form should be returned to us with all the required supporting documents

Similar to our Online Access service, our FRIS Mobile App gives it users the ability to monitor their investments under the purview of First Registrars. However, the advantage the mobile app has is the ability of shareholders to perform an express pre-AGM accreditation as well as monitor all their investments in a simpler form without limits. Available on the iOS and Android’s Google Play stores, FRIS mobile app is user friendly. This service is free.

Kindly subscribe to our e-Share Notifier service. It is our SMS alert service that allows shareholders get notified on their mobile phones on information, transactions and updates relating to their share account under the purview of First Registrars. These alerts include (but are not limited to) notification on Dividends Paid, Bonuses, Verification of shares certificates and lodgments with CSCS, AGM/EGM notices, Change of Address / Bank Mandates (EDMMS) etc. This service costs N1000 yearly.

Yes please. Our FIRS Xpress Accreditation service offers a platform where you can register for meetings in advance and be free from the long queue that may be experienced during registration at AGMs/EGMs. This is possible through either our FRIS Mobile App, our Website or through our USSD (*5075#) platforms. After a successful accreditation, a code is given to the shareholder who presents same at the AGM venue and is granted immediate access.

Kindly subscribe to our FRIS USSD *5075# service gives shareholders unlimited access to their share account - Stocks, dividends, address, bank mandate, and other information. This service doesn’t require internet connection and can be used on any mobile device with a phone number attached to the investor / shareholders details on our database. This service is available on MTN, Airtel, Glo and 9Mobile networks.

Yes please. Kindly make the payment to our First Bank Account Numbers: 2013798370 /2013302579 / 2011760908 respectively.

Kindly send the form and the proof of payment to info@firstregistrarsnigeria.com . After statutory verifications, we shall send you your login details for Online Access, or a notification for any other service you have paid for.

Kindly send your phone number to us and your full name to info@firstregistrarsnigeria.com. We shall send you an email with your OTP. Thank you

Kindly fill our Shareholders Update form downloadable from our website https://bit.ly/3nNkV96 and send it to info@firstregistrarsnigeria.com. Once your data has been adopted into our database, you will be able to use the service.

To activate your account for e-payment, download an e-dividend form from our website @www.firstregistrarsnigeria.com. Complete the document appropriately and return same to us through physical submission at any of our regional offices nationwide or through info@firstregistrarsnigeria.com. Note that you must complete all the sections of the form as instructed to make it eligible for processing. Attach for ease of reference a photocopy of your shares certificate, dividend counterfoil or CSCS statement for ease of reference. It is very important to sign the signature specimen held in our records to validate the request otherwise request to change before completing the e-dividend form.

To change/update your signature in our record, you are required to obtain a banker's confirmation of signature from your bank. The document must be written on the bank’s letter headed paper signed by two authorized signatories of the bank with their names and page numbers written on the document. Your account number as well as the date the account was opened must also be stated. Note that the document must not carry any form of disclaimer clause as this will prevent us from adopting the document. You must also ensure that the name on your bank account tallies with what you have in our record

Find below the statutory requirements for Change of Name; 1.If your change of name is as a result of marriage, a photocopy of your marriage certificate and original is required for sighting. (For Women Only) 2.Original copy of a sworn affidavit for the change of name must be obtained from the court. (Magistrate or High Court) 3.Original Banker's confirmation of signature in your name from your bank signed by two authorized signatories written on their letter headed paper of the bank.Please ensure that no disclaimer clause is inputted on the document whatsoever.The document must include your name, date the account was opened, your bank account number and your passport photograph.The date on the document should not be less than six month of opening the account 4.A newspaper publication declaring the new name 5.Valid means of identification 6.Other evidence of shareholding in the company 7.Original certificates for endorsement

Find below the requirements for transmission of shares for the account of a deceased shareholder You are required to visit our office at any of the understated addresses nearest to you with the underlisted documents.Please note that you may be required to visit our office more than once before the completion of the process. 1.Three(3) photocopies of the Letter of Administration / Probate and Certificate of Additional Assets if available and originals for sighting. Note: All the shares owned by the deceased must be declared on the letter of administration otherwise please obtain as additional document, a certificate of additional assets from the court to include the omitted ones. 2.Three(3) photocopies of the deceased's death certificate and the original for sighting. 3.Original banker’s confirmation of the administrator(s) / executor(s) signature(s) signed by two authorized bank signatories with their names / page numbers on the letter headed paper, with date account opened.The administrator(s) / executor(s) bank account number is required on the banker’s confirmation letter with passport photograph of the administrator(s) / executor(s) endorsed by the bank.Note: Disclaimer clause should not be written on the document. (Please come with two additional photocopies of the document).Preferably obtain this from the estate account to facilitate the process of paying any outstanding dividends after completion of the transmission process. 4.Completed Request letter(The form for this will be given at your first visit) 5.Three(3) photocopies of gazette / newspaper publication. 6.The administrator(s) / executor(s) are required to be physically present at our office with the original and two photocopies of their valid means of identification(ID card i.e.current international passport, current national identity card, current voters card and / or current driver’s licence) 7.Payment of a specified sum inclusive of vat for confirmation of letters of administration / probate.the sum is statutorily required.(Details will be given at the first visit) • Head office: Plot 2, Abebe village rd.Iganmu, Lagos state. Abuja office: c / o Fbn plc Plot 2, Jos Str, Opp Sharon Ultimate hotel Area 3, Garki, Abuja FCT. Ibadan office c / o Fbn plc 2nd floor, Molete/ Challenge Road, Opp Texaco filling station, Ibadan, Oyo state.PortHarcourt office c / o Fbn plc(main branch) 2nd floor, 22 / 24 aba road, Port Harcourt, River state.

Please download an e-dividend from o ur website @www.firstregistrarsnigeria.com. Kindly complete the document appropriately and returned same to us through physical submission or through info.firstregistrarsnigeria.com. Kindly note that you must complete all sections of the form as instructed to make it eligible for processing. Kindly attach for ease of reference a photocopy of your shares certificate, dividend counterfoil or CSCS statement for ease of reference. Please ensure to sign the signature specimen as held in our records for you otherwise kinldy request to change before completing the e-dividend form

Yes, your dividends can be paid into any clearing bank registered under the Central Bank of Nigeria

Kindly download and complete a change of address form from our website; www.firstregistrarsnigeria.com. Return same to us through physical submission or through info.firstregistrarsnigeria.com. Kindly note that you must complete all sections of the form as instructed to make it eligible for processing. Kindly attach for ease of reference a photocopy of your shares certificate, dividend counterfoil or CSCS statement for ease of reference. Please ensure to sign the signature specimen as held in our records for you otherwise. If need be, request to change before completing the e-dividend form

Once your request is received, it will be logged for the required statutory action to your bank for verification and subsequent processing for adoption into our records.Please note that the process is not instantaneous. The request has to also pass through certain statutory verification processes before its adoption.

To provide the neccesary document for this, you are required to obtain a banker's confirmation of signature from your bank. The document must be written on the bank’s letter headed paper signed by two authorized signatories of the bank with their names and page numbers written on the document. Your account number as well as the date the account was opened must also be stated. Please note that the document must not carry any form of disclaimer clause as this will prevent us from adopting the document.

To update your signature in our record, you are required to obtain a banker's confirmation of signature from your bank. The document must be written on the bank’s letter headed paper signed by two authorized signatories of the bank with their names and page numbers written on the document. Your account number as well as the date the account was opened must also be stated. Please note that the document must not carry any form of disclaimer clause as this will prevent us from adopting the document.

Contact your stockbroker to process/re-process a copy of your purchasing transfer form to us through the CSCS. Your request and future requests can be acceded to after this.

Another option is to visit your bank and ask to activate your bank account for epayment. Your request will be uploaded to us for processing electronically.